Frequently Asked Questions
Many of our customers have similar and specific questions about our services.
Here are just a few of the questions we hear at Resplendent Cleaning:
Is Resplendent Cleaning insured and bonded:
Will I have the same cleaning maid assigned to my home?
Do you offer service guarantees?
Do you have a referral program and other incentives?
Yes, word-of-mouth referrals are the highest forms of compliments for our service we can receive. To encourage this behavior, we have an awesome referral rewards program. Click on the ‘Customers’ link above for more details.
What are your standard business hours?
Who supplies the cleaning products?
I have a pet. Is that ok?
Will I pay a fixed amount for cleaning?
Your initial house cleaning will typically be higher in cost. This is because we perform a semi-deep clean of your home on this initial visit. Once we establish a resplendent level of cleaning after the initial, cleaning, subsequent recurring cleaning can easily be maintained in less time. As a result, future house cleaning visits after the intial clean are charged at a flat fee .
What are your payment options and when is payment due for services?
We accept all major credit cards and cash payments. Payment is due in full at time of service. Cash payments can be left in an envelope on the kitchen counter.
Credit card payments will be processed using your credit card details on file.
What is your cancellation and lockout policy?
If cancellation occurs with less than 2 business days notice, a cancellation fee of $100 will be charged.
Same fee applies if our technicians cannot gain access to your home (locked out) on cleaning day.
Will cleaning be done on the same day / schedule?
Your cleaning day will remain the same for recurring cleaning service (i.e. weekly, bi-weekly etc) except there is severe weather or holidays. Should there be a need to change the day or time, we will make every effort to notify you within 24 hours of the appointment